Customer Reviews

 

From 547 reviews
VONDA T
VONDA T

Very good customer service. Franklin and Christian did very good work. Would highly recommend them and your company.

JUDY B
JUDY B

Michael and Shea were fantastic. Fixed everything, cleaned behind themselves very respectful of property. Safe wore mask. I highly recommend Brown Brothers

CRAIG B
CRAIG B

I was completely impressed with the plumber you sent to help us her work was great she was very efficient she analyze the problem and took care of it wonderful all in one visit good Lord

ALAN P
ALAN P

. . . Your guys do good work and clean up when complete.

DORIS R
DORIS R

I am please with the work the guy explain what the problem was to me he was a nice guy thanks

Donna Ettson
Donna Ettson

Brown Brothers were on time professional an he uncloged my kitchen sink in 20 min. or less . I was extremely satisfied Thanks BB 😊

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CHRIS F
CHRIS F

The service that brown brothers provided was the best and very professional the work was completed and the workers were very polite and professional thank you brown brothers

Dane Whicker
Dane Whicker

I would highly recommend Brown Brothers Plumbing and Heating. Brian Th. and Johnny C. from Brown Brothers came out to repair my backflow assembly for my irrigation system. They were on-time, interpersonally pleasant and professional, were …

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Laura Gutman
Laura Gutman

We had a faucet spray-head that needed to be replaced, and the attachment site was extremely complicated. The technician was SO skilled, and persisted until it was in perfect order. We have been using BB for about 40 years, and have ALWAYS …

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Marte Thompson
Marte Thompson

Very professional as well as polite. Cleaned up everything before left. We had a shower and 2 sinks clogged up—very, very slow to drain. Liked them very much.

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Suzan Perry
Suzan Perry

Phenomenal service- courteous, efficient, knowledgeable. A pleasure to work with!

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Tammi Z W
Tammi Z W

Had a plugged condensation line from the ac unit. I called and they were available to come out the same day. Had the problem solved in 10 mins. Another great experience with Brown Brothers.

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Sara West
Sara West

Both times I have used brown brothers heating and plumbing they have been timely and able to fix the problem. They are a little pricey, but have shown up on time and been courteous.

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John Bannon
John Bannon

Fast, professional and clean. We couldn't have asked for more.

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JAMES S
JAMES S

Our family appreciate Brown Brothers prompt and swift response to our air conditioner needs yesterday. It feels wonderful in our home. The technician was courteous and helpful. Keep up the good work. We appreciate your company and would …

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EVANS G
EVANS G

Very good on my Briggs job!!

écrivaine périple
écrivaine périple

Had to use them in an emergency situation and I would say they were polite and did the job ASAP. I would suggest this company anyone who is new to the area or has lived here. They were very professional and responsive

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GERALD J
GERALD J

Great, on time, very cordial, received estimate within 2 days. Will be in touch.

Adam Ledbetter-Bock
Adam Ledbetter-Bock

Great people who do great work. They're my first call for all things plumbing and heating. I can always expect them to come in a reasonable amount of time and to do quality work at a fair rate.

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Jason Bivins
Jason Bivins

Brown Brothers has helped us many a time over the years. Always prompt, reliable, efficient, courteous, and always good value.

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Tracey Clayton
Tracey Clayton

I went from using the water hose outside to NO water when i attempted to wash hands at sink inside. I was referred by a friend to call Brown Brother's. Granted this a Sunday afternoon and was doubtful anyone would answer the call. They …

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Justin Pierce
Justin Pierce

Great experience. The guys came out the following day early in the morning. They were very knowledgeable and able to track down a leak quickly. I think the went above and beyond to help remove some of the water damage when they realized I …

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Barry Kendell
Barry Kendell

Very responsive service. Courteous and cleaned up thoroughly.

We’ve had very good service over the past 15 years with Brown Brothers.

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Spring Davis
Spring Davis

Did a great job! And in the middle of the coronavirus pandemic!

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SHARON V
SHARON V

2 men arrived shortly after receiving a phone call notice that they were on their way. (Which I always appreciate.) They didn't waste any time getting the job done. I always prefer to have workmen in my home who wear shoe covers and clean-…

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Melissa C
Melissa C

Thanks for the excellent service and great customer service. Shontell is wonderful in being your front line customer service rep. she is always pleasant and helpful. I have been using BB for many years now and just wanted to let you all …

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Kenneth Randby
Kenneth Randby

Great, friendly service – thanks Scott!

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Josie McNeil
Josie McNeil

They responded quickly, made the repair quickly, honored our warranty. They've taken care of our plumbing needs for years and always done a great job.

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Joyce Rutledge
Joyce Rutledge

We have used various companies for our HVAC needs over many years in Durham. Beginning in May 2019, we started using Brown Brothers for installation of, and service on, the two heat pumps at our home. We couldn't be more pleased with the …

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Michael McFadden
Michael McFadden

Allen and the team were great to work with, did quality work, and completed all the work in a timely and porofessional manner. I willrecommend them to anyone who asks and will invite the team back for future projects that come up.

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Michelle Brenner
Michelle Brenner

Came quick and fixed us up! Masks and social distance too!

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Cheryl Brown
Cheryl Brown

I’m thankful for this highly professional company for helping me figure out my plumbing issue.

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Shawnte' Austin
Shawnte' Austin

I called numerous companies and Brown Brother's were the only one's to actually answer the phone and quoted me a reasonable price. Everyone from the person who answered the phone to the man who came to my house were very professional. Being…

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breda munoz
breda munoz

Excellent service . Friendly and professional staff.

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JOHNATHAN A
JOHNATHAN A

Excellent turn around time and quality repair.

Jennifer Wolfe
Jennifer Wolfe

We had to call Brown Brothers out for two unrelated AC problems last week. They were great about COVID precautions, came quickly and gave us advance notice, and both times solved our issues with minimal expense. Totally recommend!!

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nicholspm1
nicholspm1

Very professional and knowledgeable. Got the job done quickly and efficiently.

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Ray Baker
Ray Baker

I ask for an a/c and furnace service. When the tech arrived, he recommended that we wait for the furnace service because of the temperature outside was very hot. He said that he would have to turn on the furnace at a high temperature and …

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DAN G
DAN G

Excellent job, very efficient & friendly & on time! 👍

Matthew Wright
Matthew Wright

Hello Brown Brothers has alway done professional work for us. Matthew

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mcneill gibson
mcneill gibson

Prompt and excellent service from Robert. Best plumbing experience I’ve ever had!

McNeill Gibson

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Robert OConnor
Robert OConnor

I have used Brown Brothers for several years and always been satisfied with their service. They came prepared and quickly repaired an underground pipe feeding my back flow preventer. Most importantly they came wearing masks and observing …

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Jake Kiser
Jake Kiser

I was referred to Brown Brothers for a dishwasher problem. Without coming to my house, they diagnosed what the problem was, guided me on how to fix it, and told me it was not worth paying them to send a repair person. 5 stars for their …

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Laurence Martin
Laurence Martin

Arrived on time new what they were doing to care of my problem quickly

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Darlene Williams
Darlene Williams

Always prompt, responsive and their work is good quality.

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Philip Young PhD
Philip Young PhD

They did a number of services for us, including: a new faucet in a bathroom, a new sink in the kitchen, a water filtration system under the kitchen sink, an expansion tank on the hot water heater, and a new pressure value for the home. All …

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TOM B
TOM B

Robert and Mike did an outstanding job. Your phone no is in my phone for all our plumbing needs.

Many Thanks

FRANCES M
FRANCES M

If you want to be certain of quality service, always call Brown Brothers. They have the necessary equipment, and they know how to use it. I called them in the middle of a Friday afternoon, and two very polite technicians arrived as per …

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Tim Bonsai
Tim Bonsai

Very knowledgeable, service was great. I'll be a repeat customer

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NORTHSIDE C
NORTHSIDE C

Arrived on time,very professional and courteous. Highly recommend.

MICHELLE K
MICHELLE K

Thank you very much for your service and letting me know I need to check the backflow take care

David Deberry
David Deberry

Had my HVAC replaces and the installers were very professional, wore face coverings and made sure to clean up before leaving.

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Katie Custer
Katie Custer

I have used Brown Brothers every year for many years to inspect our backflow and have always experienced professionalism and quick response time when calling in to schedule an appointment.

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Charlene Matteschool
Charlene Matteschool

Servicemen seem to know of the problem we were experiencing. They went right to work and found the source and had what was needed to fix our problem on the truck and did not have to order parts.

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Marsha Danzis
Marsha Danzis

I do think the price was a bit steep but I am very pleased with the gentlemen that came. They were polite respectful and very sweet to this old lady. Oh and they did a great job!

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Susan Hindman
Susan Hindman

My apartment community had a water leakage due to underground tree roots. BB came out and began working around 830a. Experienced, efficient work. We were only without water for just under 4hrs. Work was completed by one man same day. When …

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Maria Munoz
Maria Munoz

I was extremely happy with the care taken by our plumber, he was exactly on time, kept everything clean and dry, and he fixed 3 problems with one faucet, instead of stopping when it was half-fixed. I got excellent value for money. Also the …

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Stan Coffman
Stan Coffman

Great experience with Brown Bros. Very professional and helpful!

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Steve Goode
Steve Goode

Had three outside faucets repairs on house. Brown Brothers were very professional and courteous. I have used them before and they are always easy to work with. Definitely recommend them highly.

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Janet Goral
Janet Goral

I was very happy with working with your team. Thank you so much for helping me with this need. Bobby was great! 😊🌺🙏

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Vicki Sapp
Vicki Sapp

Fixed us right up from our big "jam." Very caring, too.

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archie turrentine
archie turrentine

The tech was never knowledgeable of my issue with the water coming out of my well and took no time at all figuring out a solution to my problem of low water pressure and clogged up pipes he is very good at what he does brown brothers …

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Len Stanley
Len Stanley

I am sure glad there is a company around who still services boilers. My vintage 50's boiler works like a champ....but IF and When something goes wrong...they are there!!

My only complaint is that...true to many opinions...they ARE a more …

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Hank Humphrey
Hank Humphrey

I called, they came. One of the most responsible companies I’ve had the pleasure of working with. The gentleman that came to our house was friendly and obviously knew exactly what he was doing. I would not only recommend, I will also use …

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E3 Legacy
E3 Legacy

Jonica is always helpful. The staff always comes out quickly and handles whatever plumbing needs we have. Will continue to use when needed.

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ben buchanan
ben buchanan

I have used Brown Brothers for projects big and small. Sewer line, water line, you name it. Also managed to move part of my sidewalk and put it back without breaking it. They are fantastic ! They do great work, communicate well, and always …

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David Davis
David Davis

Used BB for years and they always do a quality job at a fair price.

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Jonathan Beasley
Jonathan Beasley

Scheduled Brown Brothers to replace two water heaters with a new tankless water heater. The front office responded quickly with quotes and options and were onsite the next morning. Curtis and Dale did an excellent job and are a professional…

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MIKE S
MIKE S

Arturo and his helper were very nice and did a great job in a timely manner

Kenneth Meashey
Kenneth Meashey

We have used Brown Brothers on many occasions for a variety of plumbing needs and have always found them to be responsive, professional and meet their commitments. Will continue to use them for personal and business needs

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becky bright
becky bright

We were very pleased with every area of Brown Bros' services. From making the appointment to the promptness and professionalism of the technicians, we were pleased with the services. We would definitely recommend them to anyone with sewer …

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Darren Prager
Darren Prager

Just completed a 4-day polyethylene repiping job for me. Extremely professional and thorough. Walked through every portion of the process in detail and explained the work as they went. Would not leave until I was completely satisfied. …

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Clare Smith
Clare Smith

I had a leak by my water meter, the city said it was not on their side, so needed a plumber that could dig in the yard by the street to find it. The land had to be marked for buried lines first. They had the equipment and got it done …

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Alan Hoyle
Alan Hoyle

I thought we had a relatively minor sink clog, and my DIY augering didn't fix it. I called Brown Brothers and they were able to come out the same day. They tried their auger machine, and when that failed ("The whole pipe is full of crud"), …

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Paul Richter
Paul Richter

Mike was attentive to our concerns and worked quickly to analyze and solve our plumbing issues.

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James Baugh
James Baugh

Did a very professional job,quick and on time,nice fix to the problem.

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Shirene Brown
Shirene Brown

I've been using Brown Brothers Plumbing & Heating for several years for testing. They are always prompt and ready to test in a timely manner.

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Ron Lang
Ron Lang

Very easy to work with and turnaround with my job was very fast

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James Strickland
James Strickland

I can always count on Brown Brothers for all my HVAC and plumbing needs. Shaun in very helpful in determining the "root of the problem". Their associates are very dependable and they know what they are doing (doing it right the first time…

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Robin Samuelsen
Robin Samuelsen

I work with the commercial side of BB at Duke hospital and we have a great team. I was very pleased with the residential side helping us redo our bathroom. The guys were great and very accommodating. Thanks for all your help guys.

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Brandon Leverenz
Brandon Leverenz

They always do a good job at a fair price.

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Brian McCormick
Brian McCormick

We discovered a problem after normal business hours, called and had it fixed within a few hours. The guys that came out were professional and friendly. Thanks a lot.

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Miriam Lee
Miriam Lee

Always prompt and responsive. Have never had an issue with any of their work. I’m a repeat customer.

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anthony gale
anthony gale

We're 2nd generation customers and we have always used Brown Brothers exclusively.

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Phil Wright
Phil Wright

l have property in Durham, but live out of state. I called Brown Bro’s. based off of online reviews. Customer Service and the tech who did the work were awesome. I was able to coordinate everything over the phone and the tech showed up 15 …

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Donald Sanders
Donald Sanders

They were able to identify and fix a problem with our hot water system that had baffled other providers. They come when you need them, which is great comfort to us. We recommend them highly.

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Mary Kincaid
Mary Kincaid

Brown Bros. solved our longstanding plumbing problems – arriving exactly at the appointment time, working straight through the many challenges until it was all perfect, and displaying a problem-solving attitude that was very much …

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Lennis Harris, Sr.
Lennis Harris, Sr.

We’ve been using Brown Brothers for years. They are very dependable, professional and do great work. I have highly recommended them to family and friends and will continue to do so.

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Naeemah Siddiq
Naeemah Siddiq

My family has been using Brown Brothers for years. They have the best customer service. They are very professional and friendly. It's like doing business with your own family.

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Alice G
Alice G

I was very impressed with Brown Brothers and the technicians. They were very responsive and fixed my problems quickly. Thank you.

ARDEN & JUDY KANE
ARDEN & JUDY KANE

We appreciate the follow-up to a previous visit. They were knowledgeable, friendly and helpful.

Jackie B
Jackie B

Thank y'all sooo much!...I was VERY happy with the prompt response and service...everyone was the perfect blend of professional...politeness...knowledge....also all were VERY hard…

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Elma L
Elma L

I told the technician that dishwashing water was hot, but shower water was barely lukewarm. Asked him to set a higher temp on the hot water heater in the basement. Instead, he removed the shower faucet and reset that temperature, to one …

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Wenzhi S
Wenzhi S

Jeremy is great. His work, communication are great

Lorraine Steward
Lorraine Steward

They did a awesome job. They were on time, the call center was very nice to me and getting back to me as soon a possible. The two guys were very nice and helpful. They really made my day. From here on out I’m only calling Brown Brothers. …

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Anonymous
Anonymous

Welcomed Alex who had done the installation years ago so repair was quick and easy. Well done and efficient. Thank you.

Bla nk
Bla nk

Excellent service and stayed in communication with me during the work. Will definitely use them again.

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Bill B
Bill B

I had a great exprience with jerry,always do! Thank you!

Evelyn Yaros
Evelyn Yaros

This company is the best. The people are friendly and professionally and the work product is exceptional. They stand out from all the rest by being available immediately when you call! We found them when the company we had scheduled to …

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MJ Mills
MJ Mills

Brown Brothers Plumbing were prompt, professional and comprehensive. They work together as a team and responsive to questions.

They explained what the problem with my hot water heater was and then were able to install the needed parts. It …

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